Frequently Asked Questions
Why Choose Malhi's Market Online for Your Shopping Needs?
Here at Malhi’s Market Online, we understand that time is precious, and we believe it should be spent with loved ones or doing the things you enjoy. That’s why we offer the convenience of online shopping, allowing you to shop for all your groceries from the comfort of your home. As an Online Malhi’s Market, there’s no need to worry about finding parking, waiting in queues, or lugging heavy grocery bags to and from your car. We pride ourselves on offering the most extensive range of groceries online in Australia, making us a one-stop shop for all your Australian, UK & USA, New Zealand, Brazilian, Indian, and Asian grocery needs.
Personalized Shopping Experience
As an independently owned and operated store, Malhi’s Market can cater to the unique needs of our local community. This flexibility enables us to provide a more personalized shopping experience. However, it’s important to note that this may result in product availability and pricing variations from store to store. Rest assured, when you begin your shopping journey with us, you can rely on the accuracy and relevance of the products and prices you see, ensuring a seamless and convenient shopping experience.
A Wide Range of Products
You’ll find almost everything at Malhi’s Market Shop Online. From everyday fresh fruit and vegetables to gluten-free, organic, and free-range options, we strive to meet your diverse grocery needs. Additionally, we take pride in offering an extensive selection of international groceries. Whether you’re looking for Indian prepared foods and cooking supplies, Asian cooking supplies, Brazilian culinary delights, or UK & USA cooking supplies, we’ve got you covered. We even carry imported foods from New Zealand, bringing you a taste of home. You’ll find exclusive and unique products at your local Malhi’s Market store, ensuring access to all your favorite items.
Transparent Pricing
We believe in transparency when it comes to pricing. That’s why the products you see and order on our website are priced like in-store. When you place an order, you can rest assured that the prices are current. Once your order is submitted, the price remains unchanged unless you decide to make edits and resubmit before the order is prepared. While promotions and offers may be exclusive to our Malhi’s Market Shop Online website, these offers cannot be availed in-store. However, rest assured that any applicable online promotions and offers will be applied to your order.
Minimum Order Value
For Home Delivery and Click & Collect orders, Malhi’s Market may set a minimum order value. You will be notified during checkout if the minimum order value is unmet.
Easy Registration Process
You shouldn’t worry about registering again if you’ve already registered with malhismarket.com.au. You can use the same email address and reset your password when accessing Malhi’s Market Shop Online.
Order Confirmation and Payment
After placing your order, you will receive an Order Confirmation email containing all the details, including your selected delivery day and time slot, the items ordered with their prices, and the estimated total order value. Once the store picks your order, your chosen payment method will be charged for the final amount, including any adjustments for substitutions or items charged by weight. You will receive a confirmation email notifying you that your order is ready for collection or delivery, along with a list of the items picked and those out of stock. Finally, a final invoice email will be sent to you, providing an itemized receipt of your charges.
Secure and Convenient Payment Options
We accept all major credit and debit cards for payment. You can select your preferred payment method at the checkout for a seamless and secure transaction. Please note that merchant fees may be charged for specific payment methods.
Delivery and Pickup Options
We offer both home delivery and in-store pickup options for your convenience. When choosing home delivery, you can enter your postcode or select from your saved addresses to check if your local Malhi’s Market store delivers to your location. You can collect your order directly from your preferred Malhi’s Market store for in-store pickup.
Delivery Address and Method Changes
You can change your delivery address or method until your order is ready for pickup or delivery. Log into your account, go to “My Orders,” select the order you wish to change, and update your delivery preferences. Please note that changing the delivery method may result in losing your original timeslot and available specials. If you wish to retain your original order, avoid going through the checkout again and cancel your “Change my order” session.
Special Delivery Instructions
You can add notes during the checkout process if you have any special delivery instructions for your order. We strive to accommodate these instructions to ensure a satisfactory delivery experience.
Ordering and Delivery Hours
You can place your order through the Malhi’s Market Shop Online website 24 hours a day, seven days a week. Our delivery and pickup hours are from 7 am to 7 pm.
Adding or Removing Items
You can add or remove items from your order until your local Malhi’s Market starts processing it. Remember that any modifications to your order may change the value, and your order will be resubmitted with the updated items and pricing. You will receive an Order Modification email confirming the changes to your order.
Order Cancellation
If you wish to cancel your order, you can do so through the Malhi’s Market Shop Online website until the store begins processing it. An email confirmation will be sent to you, and any pre-authorization placed on your payment method will be reversed within five business days. Please note that canceling the order after it starts processing may incur a cancellation fee and any costs associated with returning and disposing of perishable products.
Missing, Damaged, or Expired Products
If you receive an order with missing, damaged, or expired products, please refer to the final invoice to confirm your charges for the affected items. If you were not charged for out-of-stock products, they will be listed at zero cost at the bottom of your invoice. If you encounter any issues, please get in touch with our Customer Support team; we’ll gladly assist you.
Delivery and Order Fulfillment
While we strive to deliver your order within the indicated timeframe, delivery times are estimates and not guaranteed. Delays may occur.
Unattended Deliveries
For security reasons, our delivery party will not leave your order unattended. Someone must be present to accept the delivery and proof of identity, including age verification for restricted products.
